Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping

We aim to deliver your order as quickly and safely as possible. Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times will be provided during the checkout process where available.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and shipping method.

From time to time, AUREX may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Delivery Delays

While we make every effort to deliver orders on time, delays may occur due to weather conditions, courier services, customs clearance, or other circumstances beyond our control.

Damaged or Lost Orders

If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your order so we can assist you.

Contact Us

If you have any questions about shipping or your order, please  contact us:

Email: support@aurex-home.com

Phone: +961 76658401