At AUREX, customer satisfaction is important to us. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
To be eligible for a return, the product must:
- Be unused and uninstalled.
- Be in its original packaging.
- Be accompanied by proof of purchase.
Refunds
Refunds are only issued for products that are damaged, defective, or incorrectly supplied.
Once your return has been inspected and approved, your refund will be processed within 5 business days.
Final Sale Policy
All sales are final.
We do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect product selection by the customer
- Products that have been installed or used
- Clearance or promotional items
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with your order number and photos of the product. We will assess the issue and arrange a replacement or refund where appropriate.
Contact Us
For any questions regarding returns or refunds, please contact us.
Email: info@aurex-home.com
WhatsApp: +961 76658401